Sample Request
Please call toll free 1-800-317-9713,
Monday - Friday, 10am-5pm PST.
Payment Method
We accept Visa, Master and Discover card only. We do not accept international or company card. For all international orders, must mail international cashier check in advance or by Paypal only. Please email for shipping cost & details at customerservice@ashitaba.com
Note: Call / Email for special prices on ordering by the case. Retailers & distributors are welcome to contact us for wholesale prices.
Shipping and Handling
We work hard every day to bring you the lowest possible shipping cost. The shipping cost for most items is based on the item's size, weight, shipping method and delivery address. We calculate the estimated shipping cost with our lowest-price shipping method and assume all items in your cart are going to one address. If you select a different shipping method or multiple addresses, your actual shipping cost may be higher. You will see your actual shipping cost during checkout.
Processing and Shipping Time
We use FedEx, UPS Ground, and Priority Mail for shipping depending on the ship to address. Priority Mail takes an average of 2-7 business days, UPS / FedEx takes an average of 2-8 business days depending on the destination. We provide Next Day Air, 2nd Day Air, and 3 Day Select for an extra charge. Free S/H for orders over $200 in the continental United States. Shipping times apply to shipments in the continental United States. For shipments sent by Standard to Alaska and Hawaii, add 2 days to the shipping time. Delivery to APO/FPO addresses take 3 to 6 weeks.
Shipping to a Different Address
If your order is shipping to an address other than the billing address on your credit card, you must list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order quicker.
Split Shipments
We may fulfill the items in your order at different times if any item is backordered, so your order may arrive in different boxes and at different times. You will receive a confirmation email for each shipment. The email also lists the items that have already shipped and those still to be shipped. We do not charge extra for these split shipments.
Heavy or Oversize Items
Some heavy or large items, identified as oversize, have a special shipping cost. You can find your actual shipping cost during checkout. Oversize items cannot be shipped to Alaska, Hawaii, U.S. protectorates and territories, or APO/FPO addresses.
Types of Email Confirmations
After you place an order with www.ashitaba.com , we email you with pertinent information about your order's status. For instance, soon after you place an order, we send an email confirming we have received it. We send a second confirmation email when your order has shipped. We send more than one shipment confirmation email if we fulfill the order in multiple shipments. We might also send other emails about your order's status, if necessary. Please save these emails for your records.
Where can I ship my order?
We ship most items to all 50 states plus these U.S. protectorates and territories: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau and U.S. Virgin Islands.
We ship most items to APO/FPO military addresses. Delivery takes 3 to 6 weeks. Items we cannot ship to these addresses are identified on the item page or when you click "See estimated arrival date" on the item page. Further restrictions on item type, size, and weight may exist in the country where the APO/FPO address is located. Please contact your post office to verify item type, size, and weight restrictions for the country where your APO/FPO address is located.
Except as stated above for APO/FPO addresses and U.S. protectorates and territories, we ship to international destinations only if payment in advance by International Cashier Check or Paypal. Additional charges may apply, please contact us for details.
Return Policy
All UNOPENED merchandise may be returned within 7 days of the date you receive your merchandise. A 25% restocking fee will be applied to your account.
Note: We have no control over the carriers. Once the package is shipped, we are not responsible for any delays caused by the carriers.
See below for detailed guidelines:
- All returns/exchange are required to be labeled with an RMA (Return Merchandize Authorization) number, which has to be obtained from our returns department prior to you sending the product back to us.
- RMA numbers are valid for ten days only.
- Each item to be returned will need a unique RMA number. Products sent back without valid RMA numbers will not be accepted.
- Any package received without an RMA number on the label will be returned to you. In order to receive RMA number, please be sure to send email to customerservice@ashitaba.com
- Defective products can be returned for replacement of the same product, without a restocking fee being assessed. The return shipping is at the customer's expense. Upon receipt of the returned defective product by our warehouse personnel, we will ship the replacement product to you from our facility. There is no additional shipping charge incurred by the customer for this third leg of the process.
Privacy Policy
What Personal Information We Collect
As set forth in more detail below, Hachi Jo Island Corporation, (" www.ashitaba.com " or "We") collects personal information that you provide when using the www.ashitaba.com web site ("Site"). This information includes your first and last name, email address and a password when you create your www.ashitaba.com account. You can browse this Site without creating an account, but you will need to create an account to place an order and to take advantage of certain features, such as "Save for Later", "Address Book" and the other www.ashitaba.com services. We may ask you to confirm your personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.
www.ashitaba.com does not intentionally collect personal information about children under the age of 13. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by the www.ashitaba.com Terms of Use. Children under the age of 13 may not use this Site and parents or legal guardians may not agree to the www.ashitaba.com Terms of Use on their behalf. If you do not agree to (or cannot comply with) any of the www.ashitaba.com Terms of Use, do not use this Site.
Purchase Information
When you make a purchase from www.ashitaba.com , we collect your name and payment method information, such as credit card or checking account information. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address, and phone number of the intended recipient(s).
When you create an account at www.ashitaba.com , you can choose to save your billing information in "Your Account". You can also save one or more shipping addresses in your www.ashitaba.com Address Book. You may change or delete this saved information anytime. Simply go to Your Account. Log in with your email address and password, then click "Credit Card Information", "Checking Account Information", "Address Book", or "Change Name, Email & Password" and edit or delete whatever personal information you wish.
Cookies and Other Computer Information
When you visit www.ashitaba.com , you will be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit this Site so we can enhance and customize your online shopping experience.
You can choose to browse on www.ashitaba.com without cookies, but without these identifier files you will not be able to complete a purchase or take advantage of certain features of this Site. These features include storing your shopping cart for later use and, in the future, providing a more personalized shopping experience. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
We also collect certain technical information from your computer each time you request a page during a visit to www.ashitaba.com . This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring web site, if any. We collect this information to enhance the quality of your experience during your visit to this Site and will not sell or rent this information to any third parties.
We also contract with third parties to provide us with data collection and reporting services regarding our customers' activities on this Site and to track and measure performance of our marketing efforts. These third parties may use cookies and may receive anonymous information about your browsing and buying activity on this Site. None of your personally identifiable information (such as your name, address, email address, credit card number, etc.) will be received by or shared with these third parties.
How We Use Your Personal Information
Information we collect on www.ashitaba.com may be used to enhance your shopping experience in the following ways:
Deliver merchandise and services that you purchase online.
Register you as a member of www.ashitaba.com .
Prevent fraud and bill you for your purchases.
Confirm your orders.
Respond to your customer service inquiries or requests.
Communicate great values and featured items to you.
Find and stock the products you want.
Customize your shopping experience.
When And With Whom We Share Your Personal Information
We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives, service providers, and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers; providing customer service; enhancing and improving customers' shopping experience; enabling access to our partners' web sites; providing a personalized shopping experience; preventing fraud; and completing payment method processing.
Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability) or to comply with valid legal processes (subpoenas, warrants) or as required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.
Copyright © 2022 Hachi Jo Island Corporation (U.S.A) All rights reserved.